Responsible Gaming

Gamble for entertainment

Gambling can be an enjoyable leisure activity when it is kept within sensible personal and financial boundaries. Before you play, consider how much time and money you can comfortably spend without affecting your everyday responsibilities. Only use money that is available for entertainment after essential costs have been covered.

There is no guaranteed way to win when gambling online. Games are based on chance, and past results do not predict future results. A win does not mean that another win is due, while a loss does not make a win more likely. Set a budget before you begin and accept that the amount may be lost.

Never gamble with money intended for rent, mortgage payments, bills, food, education, medical care or other important needs. Do not borrow money, use credit that you cannot afford to repay, sell belongings or ask other people for money so that you can continue gambling. Gambling should never be used as an investment or a source of regular income.

Take regular breaks and avoid playing when you are tired, upset, stressed, affected by alcohol or affected by another substance. Strong emotions can make it harder to make balanced decisions. Keeping gambling separate from other parts of your life can help you remain in control.

• Set a spending limit before you play and do not increase it during a session.
• Set a time limit and stop when that time has ended.
• Keep a record of your gambling activity so you can see how often you play and how much you spend.
• Treat wins as part of the entertainment experience rather than as a reason to increase your stake.
• Do not chase losses or gamble to change your mood.
• Talk openly with someone you trust if gambling starts to concern you.

Tools to help you stay in control

Responsible gaming tools can help you manage your play before it becomes difficult to stop. The available options may depend on your account, the service you use and applicable requirements. Review the tools available through your account and choose controls that match your personal budget and circumstances.

Deposit and spending limits

A deposit or spending limit can restrict the amount you add or use during a selected period. Choose a limit before you start playing and make it realistic. A lower limit is generally easier to maintain than a limit based on the maximum amount you could possibly afford. If you reach your limit, stop playing rather than looking for another way to fund your account.

Time reminders and breaks

Use time reminders where available and take regular breaks away from the screen. A short break can help you review how long you have been playing and whether you are still making decisions calmly. If you find it difficult to stop after a break, consider using a longer account break or temporary restriction.

Self-exclusion

Self-exclusion is a stronger measure for anyone who wants to stop gambling for a period or does not feel able to manage their gambling safely. You can ask Spinfellas Casino about the self-exclusion process and any available account restrictions. During self-exclusion, do not attempt to open another account or use another person’s account. If you have self-excluded, continuing to look for ways to gamble may make it harder to recover control.

Account and payment controls

Keep your account details private and do not allow another person to use your account. Account sharing can remove important safety controls and may create security and compliance concerns. Use payment methods responsibly and avoid using a payment method that belongs to someone else. If you believe your account is being used without permission, stop using it and raise the matter through the available support channel.

Recognising when gambling may be causing harm

Problem gambling can develop gradually. Some people do not recognise the impact until gambling has affected their finances, relationships, work, study, health or general wellbeing. You do not need to wait for a serious problem before taking a break or asking for support.

Consider taking action if any of the following statements sound familiar:

• You spend more time or money gambling than you planned.
• You regularly increase your stakes to get the same level of excitement.
• You try to win back money after a loss.
• You hide or minimise your gambling from family, friends or other people close to you.
• You feel restless, irritated or uncomfortable when you try to stop.
• You think about gambling when you should be working, studying, sleeping or caring for others.
• You borrow money, miss payments or use essential funds to gamble.
• You sell possessions or take financial risks to continue playing.
• Gambling causes arguments, relationship problems or difficulties at work or study.
• You gamble to escape stress, sadness, loneliness, anger or other difficult feelings.
• You have tried to cut down or stop but have not been able to do so.
• You feel regret, shame, anxiety or hopelessness after gambling.

If one or more of these signs applies to you, stop gambling and consider using a limit, break or self-exclusion option. Speak with someone you trust and seek confidential help from a qualified gambling support service. Support is available for people affected by their own gambling and for family members, friends and other people who may be experiencing the effects of someone else’s gambling.

Support, age requirements and our approach

Getting help

If gambling is affecting your wellbeing, finances or relationships, getting help early can make a difference. You can speak with a qualified counsellor or an independent gambling support organisation. Australian players should use current information from trusted Australian health, community or government sources to find an appropriate service. Support can include counselling, financial guidance, practical strategies, help with self-exclusion and support for people close to you.

You can also ask Spinfellas Casino about the responsible gaming options available on your account. We may ask questions about your gambling activity or circumstances so that appropriate controls can be considered. Any information provided for responsible gaming purposes should be treated in accordance with the applicable privacy requirements.

Underage gambling

Gambling is only for people who meet the applicable minimum legal age requirements. Minors must not create, access or use a gambling account. Parents and guardians should take steps to keep payment details, passwords and gambling devices secure, and should consider using appropriate device or network controls to reduce the risk of unauthorised access.

A safer account environment

We aim to provide clear responsible gaming information and tools that help players make informed decisions. Account checks, activity reviews and other safety measures may be used where required by applicable laws, standards or internal procedures. These measures are designed to support safer participation and do not guarantee that gambling-related harm will not occur.

If you are worried about your gambling, the most important step is to pause. Do not try to solve gambling losses through further gambling. Review your account controls, consider self-exclusion and seek independent support. If gambling has contributed to an immediate risk to your safety or the safety of someone else, contact local emergency services or an appropriate crisis support service.

By using Spinfellas Casino, you are responsible for making informed decisions about whether gambling is suitable for you. Please read the relevant terms and account information carefully, use the available controls and ask for help whenever you need it.