Privacy Policy

1. About this Privacy Policy

This policy applies to personal information collected through the Spinfellas Casino website and related online services. Personal information means information that identifies a player, or that could reasonably be linked with a player or their account. It may include information provided directly by a player, information created through account activity, and technical information collected when the website is used.

The information handled by a casino website can change depending on the services used, the account activity involved and the requirements that apply to online gambling services. We may update this Privacy Policy from time to time to reflect changes in our services, technology or privacy practices. The latest version published on this website will apply from the date it is made available.

This policy should be read together with any other website terms, account conditions and notices that explain how a particular service works. Where a separate notice gives more specific information about a particular collection or use of information, that notice may also apply.

2. Information we may handle

To provide and administer an online casino account, we may handle several categories of information. The information collected will depend on what a player does on the website, which services are used and whether additional checks are needed.

Account and identity information

• Name, date of birth, residential details and contact information supplied when an account is created or updated.
• Account login details, account preferences, player communications and information used to help protect access to the account.
• Information about age, identity or eligibility where checks are required before particular services can be provided.

Verification and security information

• Copies or details of identity, address or other verification documents where these are requested for account checks.
• Information used for anti-fraud, anti-money-laundering, safer gambling, security and risk assessment processes.
• Records of unusual activity, account protection events, verification outcomes and communications relating to account security.

Payment and transaction information

• Payment method details, transaction references, deposits, withdrawals, account balances and related transaction history.
• Information supplied when a payment is processed, returned, reviewed or investigated.
• Information received from payment providers or other service providers to confirm or manage a transaction.

Technical and usage information

• IP address, browser type, device information, operating system, language, time zone and general location information inferred from technical data.
• Website activity, pages visited, interactions with features, session information and account access dates.
• Cookie identifiers and similar information used to remember choices, support functionality, understand website use and help protect the website.

Players should provide information that is accurate and kept up to date. If information is incomplete or inaccurate, account access, verification, payments or support may be affected. Players should not provide another person’s personal information unless they are authorised to do so.

3. Why information is used and when it may be shared

Personal information is handled for purposes connected with operating the website and providing casino services. These purposes may include setting up and maintaining an account, processing transactions, responding to enquiries and keeping the website secure.

• Creating, verifying and administering player accounts.
• Processing deposits, withdrawals and other account transactions.
• Carrying out identity, age, security, anti-fraud and risk checks.
• Meeting applicable legal, regulatory and record-keeping obligations without naming or relying on a particular authority in this policy.
• Providing customer support, investigating complaints and responding to account or payment questions.
• Monitoring website performance, fixing technical issues and improving the user experience.
• Detecting, preventing and investigating fraud, misuse, security incidents and activity that may breach applicable terms.
• Sending service messages, account notices and other communications needed to operate the account.
• Sending marketing communications where permitted and where the player has provided the required consent or where another lawful basis applies.

Information may be shared with organisations that help operate the website or provide related services. Depending on the circumstances, these may include payment processors, identity and verification providers, technology and hosting providers, customer support systems, fraud prevention services, professional advisers and other service providers acting on our instructions. These providers should receive information relevant to the service they perform and should handle it in accordance with applicable requirements.

Information may also be disclosed where necessary to protect players, the website or other people, to investigate suspected fraud or unlawful activity, to resolve a dispute, or to meet a valid legal or official request. We do not intend to share personal information for unrelated purposes without a lawful reason. Where information is transferred or accessed across borders, appropriate safeguards may be used where required.

Marketing messages may include information about services, features or promotions. Players can withdraw consent to marketing at any time by using an available unsubscribe option or by contacting privacy support. Choosing not to receive marketing does not usually stop essential service, security or account communications.

4. Cookies, security and record keeping

Cookies and similar technologies

The website may use cookies and similar technologies. Cookies are small files or identifiers stored on a device that can help a website remember settings, maintain sessions, support account functions, understand how pages are used and improve security. Some cookies may be placed by service providers that help deliver website functions or measure performance.

Players can manage, restrict or delete cookies through their browser settings. If cookies are disabled, some website features may not operate as intended, and a player may need to repeat certain choices or sign in again. Browser settings differ, so players should check the help information for their selected browser or device.

Security measures

Reasonable technical, administrative and organisational measures may be used to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures can include access controls, authentication processes, monitoring, secure transmission methods, staff guidance and procedures for responding to security incidents.

No website, internet connection or electronic storage system can be guaranteed to be completely secure. Players are responsible for keeping their login information confidential, using a secure device and notifying support if they believe an account or password has been compromised. We may ask for information to confirm identity before making account or privacy changes.

How long information is kept

Personal information is generally kept only for as long as it is reasonably needed for the purposes described in this policy, including account administration, dispute handling, security and business records. Some records must be kept for a period required by law even after an account is closed. The relevant retention period can depend on the type of record and the reason it was collected.

When information is no longer required, it may be deleted, anonymised or securely disposed of, subject to technical, legal and operational considerations. Closing an account does not necessarily result in the immediate removal of every record connected with that account.

5. Privacy rights and how to contact us

Depending on the circumstances and the privacy requirements that apply, players may have rights concerning their personal information. These rights are not always absolute and may be subject to identity checks, legal exceptions, security considerations or record-keeping obligations.

• Access: request information about the personal data held about you and, where appropriate, a copy of that information.
• Correction: ask for inaccurate, incomplete or outdated information to be corrected or updated.
• Deletion: request deletion of personal information where it is no longer needed or where another recognised basis for deletion applies.
• Marketing consent: withdraw consent to receive marketing communications at any time.
• Restriction or objection: in some circumstances, ask for certain processing to be restricted or object to a particular use of personal information.
• Complaint: raise a concern about how personal information has been handled and provide details that will help the issue to be reviewed.

To exercise a privacy right, ask a question about this policy, request access, request correction or deletion, or withdraw consent to marketing, contact support@spinfellascasino.click. Please clearly describe the request and include enough information to help identify the relevant account or records. Do not send payment passwords or other unnecessary sensitive information in a message.

For account security, we may need to verify the identity of the person making a request before providing information or changing records. We may ask for reasonable supporting details, while avoiding requests for information that is not needed for the purpose. If a request cannot be completed in full, we will generally explain the reason, subject to applicable confidentiality and legal restrictions.

We aim to review privacy requests within a reasonable timeframe. The time needed can depend on the complexity of the request, the amount of information involved and any verification required. A request to stop marketing may take a short period to apply across all relevant systems, and essential account or security messages may continue.

This Privacy Policy is intended to provide clear general information about personal information handling at Spinfellas Casino. If you have a question about a specific message, account record, verification request or privacy choice, please contact support@spinfellascasino.click so the matter can be reviewed.